Lab Feedback & Complaints - LIMSey

Lab Feedback & Complaints

Capture feedback and complaints from customers and other parties and document the investigation and resolution within one central location.

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Empower your customers and improve the lab's processes

Feedback and complaints provide visible opportunities to show effective customer service and a culture of continuous improvement.

A clear process for effectively managing feedback and complaints

LIMSey provides a straight foroward method for addressing feedback and complaints received by the lab.

Record details

Capture all details for the feedback/complaint and upload any relevant documents, files, and pictures.

Provide progress and updates

Acknowledge receipt of the feedback/complaint and create and share progress of the investigation and its findings.

Review and approve resolution

Once a resolution and has been finalized, review and approve with relevant individuals.

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